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[英文摘要] :
International E-Service-Learning (E-SL) is regarded as pedagogical innovation, yet very few research studies focus on it. During COVID-19, twelve Taiwanese student volunteers joined an international e-service-learning program, taking turns teaching English online to primary school students in a remote village in Cambodia. This study analyzes the program's impact on enhancing the intercultural communicative competence of Taiwanese student volunteers. This research employs a qualitative case study methodology. It gathers multiple research data, including In-depth interviews, student reflection journals, bi-weekly meeting minutes, voice-recording of their final presentations, and the teachers’ field journals. Byram’s intercultural communicative competence framework was adopted to code the data and establish learning outcomes. Results found that the college student volunteers had all enhanced their intercultural competence; this ranged from understanding real-life situations in Cambodia to empathizing with others, making cultural comparisons, and developing better interaction and communication. Most importantly, it showed that it had the potential to transform the student volunteers into intercultural citizens who started to critically question the taken-for-granted convention in their experiences, becoming willing to take responsibility for their own lives and those of the global community.