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論文名稱	Becoming Intercultural Citizens through an Intercultural Service-Learning Program in Taiwan’s Hospitals
研討會開始日期	2021-05-13
研討會結束日期	2021-05-15
所有作者	I-Jane Janet Weng、Jun-Fang Liao
作者順序	第一作者
通訊作者	是
研討會名稱	Online paper presenting at 2021 The Southeast Asian Conference on Education (SEACE)
是否具有對外公開徵稿及審稿制度	是
研討會舉行之國家	NATTWN-中華民國
研討會舉行之城市	Online
發表年份	2022
所屬計劃案	Funding Acknowledgement: This study was supported by the Ministry of Science and Technology in Taiwan [grant numbers 109-2410-H-160-009-SS2]
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[英文摘要] :
In Taiwan’s hospitals, healthcare workers often encounter cultural and language barriers when they need to serve foreign patients. The same problems happen to the foreign medical interns who are studying and practicing medicine in Taiwan. To offer solutions for these barriers, a language university in Taiwan initiated a service-learning program to train college students to assist in improving the communication between the health care workers and the patients who came from different cultures. This study aims to explore student volunteers’ application of language skills while doing non-medical service-learning projects in hospitals. The 25 college volunteers were majoring in a variety of foreign language departments and had no formal background in healthcare. The semester-based service-learning program had six stages: investigation, preparation, action, reflection, demonstration, celebration, and sustainability. Each student volunteer had to finish a minimum of 18 service hours. They assisted hospital staff and senior volunteers with English and other languages to communicate with foreign patients of various nationalities. The study employed a mixed-methods research design, which included quantitative pre-test and post-test surveys, reflexive journals, and focus group interviews. Findings illustrated intercultural service-learning programs at community hospitals have the potential to increase language students’ language communication skills, improve intercultural competence and promote intercultural citizenship. This paper exemplifies that intercultural service-learning can be integrated locally and provides the opportunity for language learning and the development of intercultural competence through real-world and cross-cultural interactions.

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