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| 論文名稱 | Human Resource Management Practices in the Hotel Industry in Taiwan: the Gap Between Perception and Reality |
| 研討會開始日期 | 2011-05-21 |
| 研討會結束日期 | 2011-05-21 |
| 所有作者 | 楊惠娥 |
| 作者順序 | 第一作者 |
| 通訊作者 | 是 |
| 研討會名稱 | "The 2011 International Conference in Management Sciences and Decision Making." |
| 是否具有對外公開徵稿及審稿制度 | 是 |
| 研討會舉行之國家 | NATTWN-中華民國 |
| 研討會舉行之城市 | 新北市淡水鎮 |
| 發表年份 | 2011 |
| 所屬計劃案 | 無 |
| 可公開文檔 |
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[英文摘要] :
The main purpose of this study is to investigate the major HRM functions and practices used in the hotel industry of Taiwan. Given the high proportion of quantitative studies in hospitality industry research across the world, a qualitative method is utilised in this research and in-depth interviews were chosen as the main vehicle for data collection. This study involved interviews with the most senior managers in a sample of chain hotels in Taiwan nominated by the hotels as being responsible for HRM. Many participating hotels perceived the importance of training and development and recognised these activities are able to enhance organisational performance. However, the evidence of the industry desk research suggests that the hotel industry spending at relatively low levels on training and development in Taiwan. The gap between the perception and the reality is significant, due to the discrepancy between the perspectives of hotel proprietors and those of HRM practitioners. This research provides some practical and strategic suggestions for hoteliers to bridge the gap between what they thought and what they actually do.
