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論文名稱	Human Resource Management Issues Comparison: Hotel Industry in Taiwan and the Asia-Pacific Region
研討會開始日期	2011-06-02
研討會結束日期	2011-06-05
所有作者	楊惠娥、傅信維
作者順序	第一作者
通訊作者	是
研討會名稱	9th APacCHRIE Conference
是否具有對外公開徵稿及審稿制度	是
研討會舉行之國家	NATCHN-大陸地區
研討會舉行之城市	香港
發表年份	2011
所屬計劃案	無
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可公開文檔
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[英文摘要] :
This study reports on ten human resource management (HRM) issues identified as significant by HRM practitioners in the hotel industry in Taiwan. Given the high proportion of quantitative studies in hospitality industry research across the world, a qualitative method is utilised in this research and in-depth interviews were chosen as the main vehicle for data collection. This study involved interviews with the most senior managers in a sample of chain hotels in Taiwan nominated by the hotels as being responsible for HRM.

The central question put to the participants was: what are the major HRM issues and concerns in the hotel industry of Taiwan? Rather than default to a ‘single issue’ approach to the interviewees, the interviewer attempted to investigate HRM in the hotel industry in a completely open-ended way. The participants were free to raise any HRM issues and concerns that they thought to be important.

The issues identified in this study fall under the broad headings of employee resourcing, employee development, employee management; and some particular environmental factors impacting the region. Three major specific issues stood out: the shortage of suitable employees, the issue of seasonal variation in workforce demand, and the high level of employee turnover. The findings were compared with literature relating to HRM in the hospitality industry in the Asia Pacific region generally. These issues are not peculiar to the hotel industry and are common across many industry sectors in Taiwan and across the Asia Pacific region. Effective engagement with them, however, will require substantial shifts in mind set and practice and there is the potential to learn from practices in other countries.